Contact Us
The Cape Breton Regional Municipality (CBRM) provides municipal services to residents, businesses, and visitors across the region. There are several ways to contact the municipality, depending on your needs.
311
For most non-emergency municipal services and general inquiries, residents are encouraged to contact 311.
311 can help with questions or service requests related to roads, water and sewer, garbage and recycling, transit, by-laws, recreation facilities, and other municipal services.
You can contact 311 by phone, live chat, or email 311CBRM@cbrm.ns.ca
If 311 is not available from your phone, you can call 902-563-2276.
Citizen Service Centre (CSC)
The Citizen Service Centre provides in-person assistance for a wide range of municipal services.
Location
320 Esplanade, Sydney, Nova Scotia, B1P 7B9
Hours of Operation
Monday to Friday – 8:30 a.m. to 4:30 p.m.
Services offered at the CSC
- General information on the Cape Breton Regional Municipality
- Tax and water account inquiries and payments
- Applications for building/development permits and subdivision approvals
- Applications for municipal services (e.g., water, sewer, curb cuts).
- Applications for the low-income property tax rebate
- Purchase of bus tickets
- Payment of parking tickets Online Payment Portal
Note: Police-issued tickets and traffic fines cannot be paid online. See your ticket for payment options. Learn more at Pay Your Parking Ticket
Mayor & Council
CBRM is governed by a Mayor and Council, consisting of the Mayor and 12 District Councillors.
Residents can contact the Mayor’s Office for matters related to regional leadership or governance:
Phone: 902-563-5000
Email: mayor@cbrm.ns.ca
To contact a District Councillor, residents can find their councillor's contact information by district on the Councillor section of the website.