Cape Breton Regional Municipality

Water Utility

Vision

To be a Utility that earns the confidence of its customers, embraces modern technology and management practices to provide the best quality service and value to its customers, and applies conscientious stewardship of water resources for today and the future.

Mission

To provide the highest quality water in sufficient quantity on an equitable and reliable basis to all customers of the Utility.

Contact Information

CBRM Water Utility

Suite 302
320 Esplanade
Sydney, Nova Scotia
Canada B1P 7B9
Billing Inquiry: This email address is being protected from spambots. You need JavaScript enabled to view it.

When to Expect Your Water Bill

Water bills are mailed out every three months. When you receive your bill depends on where you live. Find your area below to see when to expect your bill.

Bills mailed in January, April, July, and October

• Dominion
• New Waterford
• Sydney 4 (Ashby)
• Glace Bay 2 (Bridgeport and parts of Glace Bay)
• Wastewater only customers

Bills mailed in February, May, August, and November

• County (Point Aconi, Leitches Creek)
• North Sydney
• Sydney Mines
• Sydney 5 and 6 (South Bar and Pier)
• Glace Bay 3 (Reserve Mines, Dominion St, Tower Road)

Bills mailed in March, June, September, and December

• Sydney 1 (Downtown Sydney)
• Sydney 2 (Kings Road, Sydney River, Prime Brook)
• Sydney 3 (Hardwood Hill, Mira Road, Morrison Road)
• Louisbourg
• Glace Bay 1 (main parts of Glace Bay, Table Head)

A map of each billing area is available here.

Ways to Pay

In Person

• Visit the Citizen Service Centre, 320 Esplanade, Sydney, Monday to Friday, 8:30 a.m. – 4:30 p.m.
• Visit your bank or credit union

Online Banking

• Add Cape Breton Regional Municipality Water as a payee through your financial institution

Credit Card (via Paymentus)

• Pay online by accessing the secure payment page at https://ipn.paymentus.com/rotp/CBRM
• Or call Paymentus’ toll-free number 1-866-837-4603

Please note: Paymentus charges a convenience fee of 1.75%

Need Your Balance or Due Date?

Water bills are typically due 40 to 45 days after they are mailed. The due date is listed on your bill.

If you are unsure of your current balance or bill due date, you can:

• Call 311, or
• Fill out the 311 contact form

Bills not paid by the due date are subject to interest charges.